Retail Training that Scales
Mobile-first learning for 15,000+ retail employees across 8 countries
Client:Â Multinational retail conglomerate with stores in 8+ countries
Initiative:Â Frontline workforce transformation through immersive, mobile-first learning
🎯 Challenge
The retail enterprise needed to upskill over 15,000 frontline workers on new product launches, compliance updates, and service protocols. Traditional training—delivered via PDFs or slide decks—was ineffective, especially for shift workers with limited screen time and low digital comfort.
🧩 Solution
Using ContentXNS, the company transformed its static SOPs and documentation into highly interactive, bite-sized content experiences.The team delivered:
Role-based, mobile-first learning modules with motion graphics and quizzes
Multilingual support with voiceovers and subtitles
Offline-compatible content packages for low-connectivity zones
Integrated LMS reporting and performance tracking
📈 Outcomes
95% completion rate across target geographies in just 30 days
60% increase in post-training compliance and customer interaction scores
100% mobile accessibility ensured no employee was left behind
Created a reusable template system for future content at scale