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Cancellation and Refunds Policy

At Searchruby, we strive to provide excellent service to our customers. However, we understand that circumstances may arise where you need to cancel your order or request a refund.

Please review the following policy regarding cancellations and refunds:

 

1. Cancellation Policy

 

1.1. Event Registrations: If you need to cancel your registration for an event hosted by Searchruby, please notify us in writing to us within 14 days of registration and payment to receive a full refund. Cancellations made after this deadline may be subject to a cancellation fee or may not be eligible for a refund, depending on the specific event's terms and conditions.

 

1.2. Service Subscriptions: For subscription-based services offered by Searchruby, you may cancel your subscription at any time. However, refunds for the unused portion of your subscription fee may not be provided. Your subscription will remain active until the end of the current billing cycle, after which it will be terminated.

 

1.3. Consulting Services: If you have engaged Searchruby for consulting or advisory services, please refer to the terms outlined in your consulting agreement regarding cancellation policies and any associated fees.

 

2. Refund Policy

 

2.1. Event Registrations:

  • Refund Eligibility: Requests for refunds are honored if submitted within 14 calendar days following the completion of the registration process. During this period, refunds will be issued upon request, no questions asked.

  • Non-Refundable Period: Beyond the initial 14-day period, all payments become non-refundable. However, exceptional circumstances may be considered on a case-by-case basis. The decision to grant a refund under these circumstances is at our sole discretion.

 

2.2. Service Subscriptions: Refunds for subscription-based services are generally not provided for the unused portion of your subscription period. However, exceptions may be made in certain circumstances, such as technical issues preventing access to the service or other extenuating circumstances.

 

2.3. Consulting Services: Refunds for consulting services will be handled on a case-by-case basis, in accordance with the terms of your consulting agreement.

 

3. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact our customer support team at [insert contact information]. Please provide your order details and the reason for your request. We will review your request and respond to you in a timely manner.

 

4. Changes to this Policy

Searchruby reserves the right to update or modify this cancellation and refunds policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for updates.

 

5. Contact Us

If you have any questions or concerns about our cancellation and refunds policy, please contact us at mandy@searchruby.com

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