Banking on Cyber Awareness

Client Type: Global financial services provider with 250+ branch offices

Initiative: Cybersecurity awareness for non-technical frontline employees

🎯 Challenge

Frontline banking staff were increasingly targeted by phishing and social engineering threats. While the company had compliance training in place, it was generic, checkbox-driven, and failed to drive actual behavioral change. Many employees didn’t understand real-world cyber risks in their daily roles.

🧩 Solution

ContentXNS was deployed to craft immersive, relatable training that simulated real-life security incidents. We designed:

• Phishing email simulations embedded in learning

• Role-play videos showing breach consequences

• Interactive “choose-your-response” challenges

• Branch-specific content modules with tracked assessments

📈 Outcomes

• 55% reduction in successful phishing test click-throughs in 90 days

• 4.8/5 average learner satisfaction rating

• Over 90% of employees reported “increased confidence” in identifying cyber threats

• Training completion time dropped from 2 hours to just 30 minutes